TY  - BOOK
AU  - Desai,Jimmy
TI  - Service level agreements: a legal and practical guide 
SN  - 9781849280693 (pbk.)
U1  - 658.562 23
PY  - 2010///
CY  - Ely
PB  - IT Governance Pub.
KW  - Service-level agreements
KW  - Information technology
KW  - Quality control
KW  - Service industries
ER  -