TY - BOOK AU - Øvretveit,John TI - Evaluating improvement and implementation for health SN - 9780335242771 (pbk.) : U1 - 362.1 23 PY - 2014/// CY - Maidenhead, Berkshire, England PB - Open University Press KW - Medical care KW - Quality control KW - Health services administration KW - Medical policy N1 - Includes bibliographical references and index; Specialized ER -