Operations management in the travel industry /
edited by Peter Robinson, Paul Fallon, Harry Cameron, John Crotts.
- 2nd edition.
- 352 pages
Previous edition: 2009.
Covering the applied managerial perspective of the travel industry, this book teaches effective skills by reviewing legal frameworks, quality management and marketing, financial management, and the management of shareholders and stakeholders. It discusses trends such as sustainability and includes a revised structure and international case studies.