TY  - BOOK
AU  - Polaine,Andy
AU  - Løvlie, Lavrans 
AU  - Reason, Ben 
TI  - Service Design: from insight to implementation /by Andy Polaine, Lavrans Løvlie and Ben Reason
SN  - 1933820330
PY  - 2013///
CY  - New York
PB  - Rosenfeld Media
N2  - A practical guide to designing services, offering insights, methods and case studies to help you design, implement and measure multichannel service experiences with greater impact for customers, businesses and society
ER  -