Harris, Elaine K., <br/><br/>
Customer service :  a practical approach / 
Elaine K. Harris. 
 - 6th edition. 6th edition. 
 - ii, 193 pages ;  28 cm 
<br/><br/> Includes index. 
<br/><br/> Specialized. 
<br/><br/><label>ISBN: </label>9781292040356 (pbk.) :  £40.99 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.
<br/><br/><label>Dewey Class. No.: </label>658.8'12