Stone, Douglas,  1958- <br/><br/>
Difficult conversations :  how to discuss what matters most / 
Douglas Stone, Bruce Patton, Sheila Heen. 
 - 10th-anniversary edition. 
 - xxxiii, 315 pages :  illustrations (black and white) ;  20 cm 
<br/><br/> 'Difficult Conversations' presents a useful step-by-step guide on how to deal with the most challenging conversations. Also, more often than not, dealing constructively with tough topics deepens a relationship. 
<br/><br/> Specialized. 
<br/><br/><label>ISBN: </label>9780143118442 (pbk.) :  No price 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal communication.<br/>Interpersonal communication--Case studies.
<br/><br/><label>Dewey Class. No.: </label>158.2