Farenden, Peter. <br/><br/>
ITIL for dummies / 
by Peter Farenden. 
 - ITIL 2011 ed. 
 - Chichester :  Wiley,  c2012. 
 - xvi, 370 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/> An easy-to-understand introduction to using best practice techniques within IT service management, 'ITIL for Dummies' provides an easy-to-understand introduction to using best practice guidance within IT service management. 
<br/><br/><label>ISBN: </label>9781119950134 (pbk.) :  £21.99 1119950139 (pbk.) :  £21.99 9781119951179 (ebook) :  No price 1119951178 (ebook) :  No price 9781119951193 (ebook) :  No price 1119951194 (ebook) :  No price 9781119951186 (ebook) :  No price 1119951186 (ebook) :  No price 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology--Management.<br/>Support services (Management)<br/>Computer technical support.<br/>Information technology--Quality control.<br/>Business and Management.
<br/><br/><label>Dewey Class. No.: </label>658.4'038'011