TY  - BOOK
AU  - Fitzsimmons,James A.
AU  - Fitzsimmons,Mona J.
AU  - Bordoloi,Sanjeev
TI  - Service management: operations, strategy, information technology
T2  - The McGraw-Hill/Irwin series operations and decision sciences
SN  - 9781259010651 (pbk.) :
U1  - 658 23
PY  - 2014///
CY  - New York, NY
PB  - McGraw-Hill Irwin
KW  - Service industries
KW  - Management
KW  - Business and Management
KW  - eflch
KW  - ukslc
N1  - Previous edition: 2011; Includes bibliographical references and index; Specialized
N2  - This title contains current examples from the field of technology. It also covers global operations and the need for continuous improvement in the quality and productivity in the service industry
ER  -