Fitzsimmons, James A., <br/><br/>
Service management :  operations, strategy, information technology. 

 - 8th edition.  James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. 8th edition. 
 - xviii, 524 pages :  illustrations (black and white) ;  28 cm. 
 - The McGraw-Hill/Irwin series operations and decision sciences .
 - McGraw-Hill/Irwin series operations and decision sciences. .
<br/><br/> Previous edition: 2011. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/> This title contains current examples from the field of technology. It also covers global operations and the need for continuous improvement in the quality and productivity in the service industry. 
<br/><br/> Specialized. 
<br/><br/><label>ISBN: </label>9781259010651 (pbk.) :  £47.99 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.<br/>Business and Management.<br/>Business and Management.
<br/><br/><label>Dewey Class. No.: </label>658