TY  - BOOK
AU  - Carbone,Lewis P.
TI  - Clued in: how to keep customers coming back again and again 
SN  - 9780137071128
PY  - 2004///
CY  - Upper Saddle River, N.J.
PB  - FT Press
KW  - Customer services
KW  - Customer relations
KW  - Consumer satisfaction
ER  -