Carbone, Lewis P. <br/><br/>
Clued in :  how to keep customers coming back again and again / 
Lewis P. Carbone. 
 - Upper Saddle River, N.J. :  FT Press,  2004. 
 - xxviii, 272 p. :  ill. 
<br/><br/><label>ISBN: </label>9780137071128 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer relations.<br/>Consumer satisfaction.