Hospitality management and organisational behaviour.
- 5th edition. Laurie J. Mullins, Penny Dossor.
- xvii, 489 pages : illustrations (black and white) ; 25 cm
Previous edition: published as by Laurie J. Mullins. 2001.
Includes bibliographical references and index.
Using contemporary material and case studies, this book indicates ways in which performance may be improved through better use of human resources. Rigorous academic theory is related to hospitality practice, based on the author's great knowledge of the hospitality industry.