Taneja, Nawal K. <br/><br/>
Fasten your seatbelt :  the passenger is flying the plane / 
Nawal K. Taneja. 
 - Aldershot :  Ashgate Publishing Limited,  2005. 
 - xii, 221 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0754645282 (alk. paper) 
<br/><br/><label>LCCN: </label>2005014424 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Airlines.<br/>Airlines--Customer services.<br/>Airlines--Rates.<br/>Consumer behavior.<br/>Consumers' preferences.<br/>Consumer satisfaction.
<br/><br/><label>LC Class. No.: </label>HE9776  / .T362 2005 
<br/><br/><label>Dewey Class. No.: </label>387.7/068/8