TY - BOOK AU - Hayes,Robert H. TI - Operations, strategy and technology: pursuing the competitive edge SN - 0471655791 U1 - 658.4012 22 PY - 2005/// CY - Hoboken, N.J. PB - Wiley KW - Strategic planning KW - United States KW - Production planning KW - Manufacturing processes KW - Technological innovations KW - Management KW - Information technology KW - Industrial management KW - Competition, International N1 - Includes bibliographical references and index N2 - The book focuses on the principles that underpin the operational success of a company, provides an overall framework for operations management, addresses key topics, gives 21st century viewpoints and includes examples from well-known firms ER -