TY  - BOOK
AU  - Berger,Florence
AU  - Brownell,Judi
TI  - Organizational behavior for the hospitality industry
SN  - 9780132447379 (hbk.) :
U1  - 302.35 22
PY  - 2009///
CY  - Upper Saddle River
PB  - Pearson/Prentice Hall
KW  - Hospitality industry
KW  - Management
KW  - Organizational behavior
KW  - Organizational theory & behaviour
KW  - bicssc
KW  - Business and Management
KW  - eflch
N1  - Hardback; Includes bibliographical references and index; Customer care - Communicating in organizations - Understanding the diverse workforce - The power of teams in hospitality - Group problem-solving and decision-making - Managing time - Managing stress - Promoting creativity - Setting personal and professional goals - Managing conflict - Motivating employees - Counseling employees - Understanding power and politics in organizations - Leading hospitality organizations - Icebreakers and closers
N2  - Key topics of this useful textbook include the focus on customer service, the use of technology in the hospitality industry, diversity at work, team work, and hospitality cases. The theory is illustrated with interesting case studies and cartoons
ER  -