TY  - BOOK
AU  - Smith,Howard
AU  - Fingar,Peter
TI  - Business process management: the third wave 
SN  - 0929652347
PY  - 2007///
CY  - Tampa, Fla.
PB  - Meghan-Kiffer
KW  - Business enterprises
KW  - Data processing
KW  - Reengineering (Management)
N1  - Includes bibliographical references and index; The next fifty years - A walk over the hill - Enterprise business processes - Business process management - Reengineering reengineering - Business process outsourcing - Management theory, R.O.I. and beyond - Implementing business process management - Tomorrow's interview in BPM3.0 Magazine - The language of process - Business process management systems - The theoretical foundations of the third wave - Lessons learned from early adopters - The new MBA curriculum
N2  - The authors persuade managers that they need business process management to upgrade their businesses. This book is a good introduction to business process management, its theory, practice, and language
ER  -