TY - BOOK AU - Courage,Catherine AU - Baxter,Kathy TI - Understanding your users: a practical guide to user requirements : methods, tools, and techniques T2 - The Morgan Kaufmann series in interactive technologies SN - 1558609350 (pbk.) : U1 - 004'.019'0688 22 PY - 2005/// CY - San Francisco, Calif., London PB - Morgan Kaufmann KW - User interfaces (Computer systems) KW - Research KW - Evaluation KW - Consumers' preferences N1 - Includes bibliographical references (p. 751-757) and index ER -