TY  - BOOK
AU  - Jones,Eleri
AU  - Haven-Tang,Claire
TI  - Tourism SMEs, service quality and destination competitiveness
SN  - 9780851990118
PY  - 2005///
CY  - Wallingford
PB  - CABI
KW  - Tourism
KW  - Economic aspects
KW  - Small business
KW  - Travel and Tourism
KW  - ukslc
KW  - Industry & industrial studies
KW  - thema
KW  - Travel guides: business travel
KW  - lcsh
N1  - Includes bibliographical references and index; Also available in printed form ISBN 9780851990118; Electronic reproduction; Askews and Holts; Mode of access: World Wide Web
N2  - This book focuses in on the dominant role of SMEs (small and medium-sized enterprises) in the tourism and hospitality industry; This book focuses in on the dominant role of SMEs (small and medium-sized enterprises) in the tourism and hospitality industry. It explores their impact on consumer perceptions of a destination, drawing on examples of small hotels, guesthouses, cafes and restaurants. It also highlights the challenges faced by SMEs to promote destination business growth - with discussion of competitiveness, quality and standards. With its entity-relationship model of a destination, this edited collection of international papers fully explores the dynamics SMEs. Case studies from around the world also puts SMEs research into a global context
ER  -