TY  - BOOK
AU  - Kappa,Margaret M.
AU  - Nitschke,Aleta
AU  - Schappert,Patricia B.
ED  - American Hotel & Lodging Education Institute.
TI  - Managing housekeeping operations
T2  - Educational Institute Books
SN  - 0866122524
PY  - 2008///
CY  - Lansing, MI
PB  - American Hotel & Lodging Education Institute
N1  - Previous ed. 1997; Includes bibliographical references and index; The role of housekeeping in hospitality operations - Environmental and energy management - Planning and organizing the housekeeping department - Housekeeping human resource issues - Managing inventories - Controlling expenses - Safety and security - Managing an on-premises laundry - Guestroom cleaning - Public area and other types of cleaning - Ceilings, walls, furniture, and fixtures - Beds, linens, and uniforms - Carpets and floors - Tubs, toilets, and vanities
ER  -