Kappa, Margaret M. <br/><br/>
Managing housekeeping operations / 
Margaret M. Kappa, Aleta Nitschke, Patricia B. Schappert. 
 - 3rd edition. 
 - Lansing, MI :  American Hotel & Lodging Education Institute,  2008. 
 - xiv, 606 p. :  ill. ;  23 cm. 
 - Educational Institute Books .
 - Educational Institute Books. .
<br/><br/> Previous ed. 1997. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>The role of housekeeping in hospitality operations - Environmental and energy management - Planning and organizing the housekeeping department - Housekeeping human resource issues - Managing inventories - Controlling expenses - Safety and security - Managing an on-premises laundry - Guestroom cleaning - Public area and other types of cleaning - Ceilings, walls, furniture, and fixtures - Beds, linens, and uniforms - Carpets and floors - Tubs, toilets, and vanities. 
<br/><br/><label>ISBN: </label>0866122524 9780866123365