Blanchard, Kenneth H. <br/><br/>
Customer mania! :  it's never too late to build a customer-focused company / 
Ken Blanchard, Jim Ballard, Fred Finch. 
 - London :  HarperCollins,  2005. 
 - x, 195 p. ;  23 cm. 
<br/><br/> Originally published: New York : Free Press, 2004. 
<br/><br/><label>ISBN: </label>0007201397 :  No price 
<br/><br/><label>LCCN: </label>2004056398 
<br/><br/><label>Nat. Bib. No.: </label>GBA503325  bnb 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .B526 2004 
<br/><br/><label>Dewey Class. No.: </label>658.812