TY  - BOOK
AU  - Hollins,Bill
AU  - Shinkins,Sadie
TI  - Managing service operations: design and implementation 
SN  - 9781412929523 (hbk.) :
U1  - 658.4 
PY  - 2006///
CY  - London
PB  - Sage Publications
KW  - Service industries
KW  - Management
KW  - Work design
KW  - Product management
N1  - Includes bibliographical references (p. [289]-296) and index
N2  - Firstly the authors write about their vision for the ideal service operation. Then they discuss how to develop new services, followed by tips on how to manage effectively. Finally there is a case study of a football club, closely based on a real club that was struggling and developed a successful strategy for recovery
ER  -