Shaw, Colin,  1958- <br/><br/>
Revolutionize your customer experience / :  Colin Shaw. 

 - Basingstoke :  Palgrave Macmillan,  2005. 
 - xx, 220 p. :  ill.   25 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>140393603X (cased) :  £20.99 
<br/><br/><label>Nat. Bib. No.: </label>GBA447668  bnb 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Consumer satisfaction.<br/>Experience.<br/>Customer relations.
<br/><br/><label>Dewey Class. No.: </label>658.812