TY - BOOK AU - Hargie,Owen TI - The handbook of communication skills SN - 9780415359108 (hbk.) : U1 - 302.2 22 PY - 2006/// CY - London PB - Routledge KW - Communication KW - Persuasion (Psychology) KW - Interpersonal relations KW - Communication in management N1 - Formerly CIP; Previous ed.: 1997 ER -