TY  - BOOK
AU  - Yeoman,Ian
AU  - Drummond,Siobhan
TI  - Quality issues in heritage visitor attractions
SN  - 0750646756 :
U1  - 338.47910684 21
PY  - 2001///
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - Historic sites
KW  - Management
KW  - Heritage tourism
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -