TY  - BOOK
AU  - Williams,Christine
AU  - Buswell,John
TI  - Service quality in leisure and tourism
SN  - 0851995411
PY  - 2003///
CY  - Wallingford, Oxon.
PB  - CABI Publishing
KW  - Tourism
KW  - Leisure industry
KW  - Quality assurance
N1  - Includes bibliographical references (p. 209-222) and index
N2  - Part 1 Understanding quality in leisure and tourism -- Part 2 Designing quality -- Part 3 Achieving or delivering quality
ER  -