TY  - BOOK
AU  - Heavens,Sally
AU  - Child,John
AU  - Verstringhe,Marc
TI  - Managing to serve: learning from Catering & Allied 
SN  - 190059238X
U1  - 358.4012 21
PY  - 2002///
CY  - Cambridge
PB  - RH Business Books
KW  - Catering & Allied
KW  - Management
KW  - Strategic planning
KW  - Customer relations
KW  - Organizational learning
KW  - Caterers and catering
KW  - Great Britain
N1  - Includes index
ER  -