Bourque, Linda B. <br/><br/>
How to conduct telephone surveys / 
Linda B. Bourque & Eva P. Fielder. 
 - 2nd edition. 
 - Thousand Oaks ;  London :  Sage,  2003. 
 - xiii, 325 p :  ill. ;  23 cm. 
 - The survey kit 2 ;  4 .
<br/><br/> Previous ed.:1995. 
<br/><br/>Includes bibliography (p.297-308) and glossary of terms. 
<br/><br/><label>ISBN: </label>0761925910