Garrett, Nick. <br/><br/>
Managing human resources in call centres / 
Nick Garrett, Terry Jaques and Bernard Wynne. 
 - London :  Spiro Press,  2002. 
 - xiii, 150p ;  24 cm. 
 - Spiro business guides : human resources and training .
<br/><br/><label>ISBN: </label>1904298524