The experience economy : work is theatre & every business a stage /
B. Joseph Pine II [and] James H. Gilmore.
- Boston, Mass. : Harvard Business School, 1999.
- [xiii], 254 p. ; 24 cm.
Includes bibliographical references and index.
The authors relate how running a business and building a brand can be fun, and how a sense of the theatre of business can create a memorable experience for the customers.