TY  - BOOK
AU  - Jones,Peter
AU  - Lockwood,Andrew
TI  - The management of hotel operations
SN  - 0826462944
PY  - 2004///
CY  - London
PB  - Thomson
KW  - Hotel management
N1  - Originally published: Cassell, 1989; Includes bibliographical references and index; Understanding hotel operations - Managing in the hotel business - Protecting assets - Improving employee performance - Managing demand and supply - Increasing income - Managing customer service - Improving productivity - Managing quality - Managing the key result areas
ER  -