TY  - BOOK
AU  - Gilmore, Audrey
ED  - ebrary, Inc
TI  - Services marketing and management
U1  - 658.8 
PY  - 2003///
CY  - London
PB  - Sage Publications
KW  - Service industries - Marketing
KW  - Service industries - Management
N1  - Includes bibliographical references and indexes.  Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/ruskin/Doc?id=10076755
ER  -