Gilmore, Audrey <br/><br/>
Services marketing and management  electronic resource 
Audrey Gilmore. 
 - London ;  Sage Publications  2003 
 - 215 p. : ill. ; 25 cm. 
<br/><br/> Includes bibliographical references and indexes.  Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries - Marketing<br/>Service industries - Management
<br/><br/><label>Dewey Class. No.: </label>658.8