TY - BOOK AU - Phillips,Jack J. AU - Connell,Adele O. TI - Managing employee retention: a strategic accountabilty approach T2 - Improving human performance series SN - 0750674849 : U1 - 658.314 21 PY - 2003/// CY - Oxford PB - Butterworth-Heinemann KW - Employee retention KW - Labor turnover ER -