Lashley, Conrad. <br/><br/>
Empowerment :  HR strategies for service excellence / 
Conrad Lashley. 
 - Oxford :  Butterworth-Heinemann,  2001. 
 - xvii, 300p :  ill. ;  24 cm. 
 - Hospitality, leisure and tourism .
<br/><br/> Previous ed. published as: Empowering service excellence. London : Cassell, 1997. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0750652446  £19.99 
<br/><br/><label>Nat. Bib. No.: </label>GBA1Y7563  bnb 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Personnel management.<br/>Customer services--Management.<br/>Employee empowerment.
<br/><br/><label>Dewey Class. No.: </label>658.3