TY  - BOOK
AU  - Braithwaite, Ray
TI  - Managing aggression
SN  - 0415243807
U1  - BRA 
PY  - 2001///
CY  - London
PB  - Routledge
KW  - Violence at work
KW  - Aggression
KW  - Social work - Violence by clients
ER  -