TY - BOOK AU - Jackson,Tricia ED - Chartered Institute of Personnel and Development. TI - Handling grievances T2 - Good practice SN - 0852928858 U1 - 658.3155 21 PY - 2000/// CY - London PB - Chartered Institute of Personnel and Development KW - Grievance procedures KW - Great Britain N1 - Includes bibliographical references ER -