TY  - BOOK
AU  - Birkinshaw, Patrick
AU  - Lewis, Norman
TI  - When citizens complain : reforming justice and administration
SN  - 0335157440
U1  - 342.066 LEW 
PY  - 1993///
CY  - Buckingham
PB  - Open University Press
KW  - Justice, Administration of - Great Britain
KW  - Complaints (Administrative procedure) - Great Britain
ER  -