TY  - BOOK
AU  - Great Britain. Department of Health. Social Services Inspectorate
TI  - The right to complain : practice guidance on complaints procedures in Social Services Departments
SN  - 0113214340
U1  - 361 SOC 
PY  - 1991///
CY  - London
PB  - HMSO
KW  - Social services departments - Complaints
N1  - <p>Contains booklet &quot;Complaints about the social services department: ideas for a practice booklet for clerks, receptionists and telephonists&quot; in pocket at back.</p>
ER  -