TY  - BOOK
AU  - Russell, Bob
AU  - Thite, Mohan
TI  - The next available operator : managing human resources in Indian business process outsourcing industry
SN  - 9788178299327 
U1  - 658.872 THI 
PY  - 2009///
CY  - Los Angeles, [etc]
PB  - Response Books
KW  - Human capital - India - Management
KW  - Human capital - Management - Cross cultural studies
KW  - Call centres - Management
KW  - Call centres - India
N1  - <p>Includes bibliographical references and index.</p>; Introduction / Mohan Thite and Bob Russell -- An overview of the Indian contact centre industry / Catriona Wallace -- Human resource management in Indian call centres/business process outsourcing / Mohan Thite and Bob Russell -- Work processes and emerging problems in Indian call centres / Pawan Budhwar, Neeru Malhotra and Virender Singh -- Transnationalism in Indian call centres / Kiran Mirchandani -- A practitioner's perspective on the Indian info-services industry / Nandita Gurjar -- Union formation in Indian call centres / Phil Taylor ... [et al.] -- Outsourcing careers : western theories in an Indian context / Laurie Cohen, Amal El-Sawad and John Arnold -- Employment systems in call centres in the United States and India / Rosemary Batt, Virginia Doellgast and Hyunji Kwon -- Managing work and employment in Australian and Indian call centres / Bob Russell and Mohan Thite -- Strategic human resource management in outsourced call centres in India and Canada / Wendy Carroll and Terry Wagar
ER  -