Russell, Bob Thite, Mohan <br/><br/>
The next available operator : managing human resources in Indian business process outsourcing industry  text 
edited by Mohan Thite and Bob Russell 
 - Los Angeles, [etc]  Response Books ;  2009 
 - 316p.                                                                           Pbk 
<br/><br/> <p>Includes bibliographical references and index.</p> 
<br/><br/>Introduction / Mohan Thite and Bob Russell -- An overview of the Indian contact centre industry / Catriona Wallace -- Human resource management in Indian call centres/business process outsourcing / Mohan Thite and Bob Russell -- Work processes and emerging problems in Indian call centres / Pawan Budhwar, Neeru Malhotra and Virender Singh -- Transnationalism in Indian call centres / Kiran Mirchandani -- A practitioner's perspective on the Indian info-services industry / Nandita Gurjar -- Union formation in Indian call centres / Phil Taylor ... [et al.] -- Outsourcing careers : western theories in an Indian context / Laurie Cohen, Amal El-Sawad and John Arnold -- Employment systems in call centres in the United States and India / Rosemary Batt, Virginia Doellgast and Hyunji Kwon -- Managing work and employment in Australian and Indian call centres / Bob Russell and Mohan Thite -- Strategic human resource management in outsourced call centres in India and Canada / Wendy Carroll and Terry Wagar. 
<br/><br/><label>ISBN: </label>9788178299327  8178299321 (PB) 
<br/><br/><label>LCCN: </label>2008050968 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Human capital - India - Management<br/>Human capital - Management - Cross cultural studies<br/>Call centres - Management<br/>Call centres - India
<br/><br/><label>Dewey Class. No.: </label>658.872 THI