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Dealing with difficult people : how to deal with nasty customers, demanding bosses and uncooperative colleagues

By: Cava, RobertaMaterial type: TextTextPublication details: Queensland : Cava Consulting Edition: Revised editionISBN: 9780987259479Subject(s): Communication in organizations | Human resources | Workplace communication | CommunicationDDC classification: 302.3 CAV

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