Previous edition: London: Palgrave, 2018.

Includes bibliographical references and index.

Part 1 - Managing change: a process perspective 1. Process models of change 2. Leading change Part 2 - Recognising the need for change 3. Patterns of change 4. Sources of change 5. Recognizing the need for change 6. Using value innovation 7.Starting the change Part 3 - Diagnosing what needs to be changed 8. Diagnosis 9. Gathering and interpreting Part 4 - Planning and preparing for change 10. Shaping implementation strategies 11. Developing a change plan 12. Types of interventions based on who does what 13. Types of intervention based on issues to be resolved 14. Selecting interventions Part 5 - Leading and managing the people issues 15. Building change relationships 16. The role of leadership 17. Power, politics and stakeholder management 18. Responsible change management 19. Managing context to promote ethical practice 20. Communicating change 21. Motivating others to change 22. Supporting others through change Part 6 - Implementing change and reviewing progress 23. Implementing change 24. Reviewing and keeping the change on trackPart 7 - Sustaining changeIntro to Part 7 25. Making the change stick 26. Spreading the change Part 8 - Learning 27. Change managers learning from their own experience 28. Facilitating collective learning 29. Pulling it all together: a concluding case study

Providing an examination of the key theoretical perspectives on organisational change, this text clearly demonstrates how the various themes can be applied within organisations to deal with the issues arising from organisational change. Technological advances, an increasingly globalized workforce and seismic global events mean that change is a constant feature of business life today. The consequences of not managing change effectively can be devastating for businesses. How can managers deal with change brought about by unpredictable events? How can they embrace change and communicate its benefits to stakeholders? How can organizations ensure the ongoing success of change? John Hayess bestselling textbook equips you with the practical tools and academic knowledge to tackle these questions and many more. Offering unrivalled breadth, it will guide you clearly through all stages of the change process, from recognizing the need for change to ensuring its successful implementation. Its unique underpinning framework, based on a process model of change, will help you to view change as purposeful and ordered, rather than something chaotic and unmanageable. This sixth edition covers all of the key theories, tools and techniques of organizational change, and offers everything you need to know about organizational change today: - Brand new international case studies and examples allow you to understand change in context - Coverage of big-bang disruptions, offers you a framework for dealing with unforeseen global events like pandemics, economic instability and climate change - Updated research reports show you the latest theory in the field - New learning objectives, reflective questions and experiential exercises help you to consolidate your learning and revise effectively - Increased coverage of SMEs, public sector and family businesses shows you change in diverse sectors