Previous edition: 1996.

Includes bibliographical references and index.

Part one: The emotional brain -- What are emotions for? -- Anatomy of an emotional hijacking -- Part two: The nature of emotional intelligence -- When smart is dumb -- Know thyself -- Passion's slaves -- The master aptitude -- The roots of empathy -- The social arts -- Part three: Emotional intelligence applied -- Intimate enemies -- Managing with heart -- Mind and medicine -- Part four: Windows of opportunity -- The family crucible -- Trauma and emotional relearning -- Temperament is not destiny -- The cost of emotional illiteracy -- Schooling the emotions.

Does IQ define our destiny? In his groundbreaking bestseller, Daniel Goleman argues that our view of human intelligence is far too narrow. It is not our IQ, but our emotional intelligence that plays a major role in thought, decision-making and individual success. Self-awareness, impulse control, persistence, motivation, empathy and social deftness- all are qualities that mark people who excel, whose relationships flourish, who can navigate difficult conversations, who become stars in the workplace. With new insights into the brain architecture underlying emotion and rationality, Goleman shows precisely how emotional intelligence can be nurtured and strengthened in all of us.