Image from Google Jackets

This is service design doing : applying service design thinking in the real world : a practitioners' handbook / edited, collected, written, designed by Marc Stickdorn, Adam Lawrence, Markus Hormess, Jakob Schneider.

Contributor(s): Stickdorn, Marc [author.] | Lawrence, Adam [author.] | Hormess, Markus [author.] | Schneider, Jakob (Economist) [author.]Material type: TextTextPublisher: Sebastopol, CA : O'Reilly Media, Inc., [2018]Copyright date: ©2018Description: xxiii, 541 pages : illustrations (black and white, and colour) ; 19 x 24 cmContent type: text | still image Media type: unmediated Carrier type: volumeISBN: 9781491927182 (pbk.) :Subject(s): Customer services | Business and Management | Business and ManagementDDC classification: 658.8'12 Summary: How can you establish a customer-centric culture in an organisation? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.
Holdings
Item type Current library Home library Shelving location Class number Status Date due Barcode Item reservations
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 3 658 STI (Browse shelf(Opens below)) Available 06754309
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 3 658 STI (Browse shelf(Opens below)) Available 06754317
Total reservations: 0

Includes QR code.

Includes bibliographical references and index.

How can you establish a customer-centric culture in an organisation? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.

Specialized.

There are no comments on this title.

to post a comment.