Service encounters in tourism, events and hospitality : staff perspectives / Miriam Firth.
Material type:
TextSeries: Aspects of tourism ; 87.Publisher: Bristol : Channel View Publications, 2020Description: 208 pagesContent type: text Media type: unmediated Carrier type: volumeISBN: 9781845417260 (pbk.) :Subject(s): Tourism -- Customer services | Special events industry -- Customer services | Hospitality industry -- Customer services | Customer relations | Travel and Tourism | Travel and TourismDDC classification: 338.4'791 Summary: This text offers insights into the demands made on staff in service encounters in tourism, events, and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions, and summaries.
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Includes bibliographical references and index.
This text offers insights into the demands made on staff in service encounters in tourism, events, and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions, and summaries.
Specialized.
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