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Bringing user experience to healthcare improvement : the concepts, methods and practices of experience-based design / Paul Bate and Glenn Robert ; foreword by Lynne Maher.

By: Bate, PaulContributor(s): Robert, Glenn, 1969-Material type: TextTextPublication details: Abingdon : Radcliffe, 2007Description: 256 pISBN: 9781846191763 (pbk.) :; 1846191769 (pbk.) :Subject(s): Health services administration | Health planningDDC classification: 362.1'068 Summary: Offering recommendations for the future and discussion points, this book explores the underlying concepts, methods and practices for experience-based design, applying a user-focused approach to healthcare systems.
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Offering recommendations for the future and discussion points, this book explores the underlying concepts, methods and practices for experience-based design, applying a user-focused approach to healthcare systems.

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