Service Design : from insight to implementation /by Andy Polaine, Lavrans Løvlie and Ben Reason.
Material type:
TextPublisher: New York: Rosenfeld Media, 2013Description: 216 pContent type: text Media type: unmediated Carrier type: volumeISBN: 1933820330; 9781933820330Summary: A practical guide to designing services, offering insights, methods and case studies to help you design, implement and measure multichannel service experiences with greater impact for customers, businesses and society.
| Item type | Current library | Home library | Shelving location | Class number | Status | Date due | Barcode | Item reservations | |
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Paul Hamlyn Library | Paul Hamlyn Library | Floor 3 | 658.4 POL (Browse shelf(Opens below)) | Available | 06535720 | |||
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Paul Hamlyn Library | Paul Hamlyn Library | Floor 3 | 658.4 POL (Browse shelf(Opens below)) | Available | 06535747 |
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A practical guide to designing services, offering insights, methods and case studies to help you design, implement and measure multichannel service experiences with greater impact for customers, businesses and society.
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