5 star service : how to deliver exceptional customer service / Michael Heppell.
Material type:
TextPublisher: Boston : Pearson, 2015Edition: 3rd editionDescription: 272 pages ; 22 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9781292100203 (pbk.) :Other title: Five star serviceUniform titles: Five star service, one star budget Subject(s): Customer relations | Consumer satisfactionDDC classification: 658.8'12 Summary: Michael Heppell explains how to win and retain customers without spending a fortune by creating magic moments in everyday situations that get you noticed, remembered and referred.
| Item type | Current library | Home library | Shelving location | Class number | Status | Date due | Barcode | Item reservations | |
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Paul Hamlyn Library | Paul Hamlyn Library | Floor 3 | 658.812 HEP (Browse shelf(Opens below)) | Available | 06402127 | |||
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Paul Hamlyn Library | Paul Hamlyn Library | Floor 3 | 658.812 HEP (Browse shelf(Opens below)) | Available | 06402135 | |||
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Paul Hamlyn Library | Paul Hamlyn Library | Floor 3 | 658.812 HEP (Browse shelf(Opens below)) | Available | 06402143 | |||
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Paul Hamlyn Library | Paul Hamlyn Library | Floor 3 | 658.812 HEP (Browse shelf(Opens below)) | Available | 06402151 | |||
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Paul Hamlyn Library | Paul Hamlyn Library | Floor 3 | 658.812 HEP (Browse shelf(Opens below)) | Available | 06402178 | |||
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Paul Hamlyn Library | Paul Hamlyn Library | Floor 3 | 658.812 HEP (Browse shelf(Opens below)) | Available | 06402186 | |||
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Paul Hamlyn Library | Paul Hamlyn Library | Floor 3 | 658.812 HEP (Browse shelf(Opens below)) | Available | 06402194 |
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Previous edition: Harlow: Prentice Hall Business, 2010.
Michael Heppell explains how to win and retain customers without spending a fortune by creating magic moments in everyday situations that get you noticed, remembered and referred.
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