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Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen.

By: Stone, Douglas, 1958- [author.]Contributor(s): Patton, Bruce [author.] | Heen, Sheila [author.]Material type: TextTextPublisher: New York, New York : Penguin Books, 2010Edition: 10th-anniversary editionDescription: xxxiii, 315 pages : illustrations (black and white) ; 20 cmContent type: text | still image Media type: unmediated Carrier type: volumeISBN: 9780143118442 (pbk.) :Subject(s): Interpersonal communication | Interpersonal communication -- Case studiesDDC classification: 158.2 Summary: 'Difficult Conversations' presents a useful step-by-step guide on how to deal with the most challenging conversations. Also, more often than not, dealing constructively with tough topics deepens a relationship.
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Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 1 158.2 STO (Browse shelf(Opens below)) Available 06425259
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 1 158.2 STO (Browse shelf(Opens below)) Available 06425267
Book Book Paul Hamlyn Library Paul Hamlyn Library Floor 1 158.2 STO (Browse shelf(Opens below)) Available 06425275
Book Book Reading Campus Library Reading Campus Library 158.2 STO (Browse shelf(Opens below)) Available 06247555
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Book Book Reading Campus Library Reading Campus Library 158.2 STO (Browse shelf(Opens below)) Available 06266754
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'Difficult Conversations' presents a useful step-by-step guide on how to deal with the most challenging conversations. Also, more often than not, dealing constructively with tough topics deepens a relationship.

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